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These Terms and Conditions (“Terms”) govern your access to and use of the website ableza.com.au (“Website”), operated by Ableza (trading name of Oz Disability Care Pty Ltd, ABN 54 661 022 751, ACN 661 022 751) (“Ableza”, “we”, “us”, “our”).
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. About Ableza
Ableza is a registered NDIS provider delivering disability support services, including Core Supports, Capacity Building, Support Coordination and Plan Management, and Supported Independent Living (SIL) / Accommodation, to participants across Australia, operating under the NDIS Code of Conduct.
2. Use of This Website
This Website is provided to give general information about Ableza’s services, and to allow participants, families, carers, and referrers to make enquiries, submit referrals, and contact us.
You agree to use this Website only for lawful purposes, and not to:
- Submit false, misleading, or fraudulent information through any form on this Website
- Attempt to gain unauthorised access to any part of the Website or its systems
- Interfere with the proper functioning of the Website
- Use the Website in any way that could damage, disable, or impair it
3. No Medical or Professional Advice
Content on this Website is general in nature and provided for informational purposes only. It does not constitute medical, legal, financial, or professional advice, and should not be relied upon as a substitute for advice from a qualified professional or your NDIS plan documentation.
If you have questions about your specific NDIS plan, supports, or circumstances, please contact us directly or speak with your support coordinator or plan manager.
4. Referrals and Enquiries
Submitting a referral, enquiry, or expression of interest through this Website does not guarantee acceptance into our services, an offer of employment, or any specific outcome. All referrals and applications are subject to assessment, including eligibility, capacity, and NDIS funding considerations.
We aim to respond to enquiries and referrals in a timely manner, but response times may vary depending on demand and circumstances.
5. Service Agreements
Any support services provided by Ableza are subject to a separate Service Agreement entered into directly with the participant (or their nominee), which will set out the specific terms, pricing, and conditions of the supports provided. These Terms apply to use of the Website only and do not form part of, or override, any Service Agreement.
6. Accuracy of Information
While we take reasonable care to ensure information on this Website is accurate and current, we do not warrant that all content is complete, accurate, or up to date at all times. We may update or change content on the Website at any time without notice.
7. Intellectual Property
All content on this Website — including text, graphics, logos, and images — is owned by or licensed to Ableza, unless otherwise stated, and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.
8. Third-Party Links
This Website may contain links to third-party websites, such as the NDIS, NDIS Quality and Safeguards Commission, or TIS National. These links are provided for convenience only. We do not endorse and are not responsible for the content, accuracy, or privacy practices of any linked third-party website.
9. Limitation of Liability
To the maximum extent permitted by law, Ableza is not liable for any loss, damage, or injury (whether direct, indirect, incidental, or consequential) arising from your use of, or inability to use, this Website, including reliance on any information contained on it.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
10. Privacy
Our collection and handling of personal information, including information submitted through Website forms, is governed by our [Privacy Policy], which forms part of these Terms.
11. Feedback and Complaints
If you have feedback or a complaint about our services, you can raise this with us at any time — verbally, in writing, or anonymously — without it affecting the supports you receive. You may also contact the NDIS Quality and Safeguards Commission directly on 1800 035 544.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal obligations, or website functionality. The most current version will always be available on this page, with the “last updated” date shown above. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Website will be subject to the non-exclusive jurisdiction of the courts of New South Wales.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Ableza (Oz Disability Care Pty Ltd) ? info@ableza.com.au ? +61 434 511 100 ? Mays Hill, NSW.